FAQ
Frequently asked questions
How PivotX works, what stays in your control, and what it costs. Still unsure about something? Reach our team.
PivotX gives you access to a chosen trading program — PAMM, Copy Trading, or a rented bot — run through our broker partner, without ever holding your money. You keep custody of your funds with your broker at all times; PivotX is the layer that lets you choose a program and watch it work.
No. PivotX works with a regulated broker partner (Vantage) — your account is opened or linked there, in your name, and all trades execute through them. PivotX is added to your account as a manager, not an owner.
No. Your chosen program is authorised to place and manage trades on your account and is never given permission to withdraw or transfer money. Deposits and withdrawals happen directly between you and your broker — your capital never passes through PivotX.
All three run through our broker partner on the same non-custodial basis — your account, your name, trade-only permissions. PAMM and Copy Trading allocate a professional program's positions to your account in proportion to your balance. Bot Rental (a Pro feature) lets you run an automated trading bot on your account instead. Whichever you choose, every order, fill, and balance change streams to your dashboard live.
Create a PivotX account, then open a new broker account or link one you already hold — it stays in your name, under your login. Deposit through your broker as you normally would, choose your program (PAMM, Copy Trading, or Bot Rental), and watch your dashboard update in real time.
Free includes your dashboard overview and performance, markets and live charts, your PAMM/Copy Trading strategy view, and profile/security/support. Pro adds live account sync, full trade history, the Bot Rental marketplace, full Learning Center access, monthly account statements, and priority support.
Free is $0. Pro is billed monthly, with a discount for longer billing periods — current pricing is always shown on the homepage, so it never goes out of date here. You can cancel Pro at any time; there's no lock-in contract.
PivotX is paid a share of monthly profit only. In a month with no profit, there is no fee — the incentive is aligned with your return, not a flat charge regardless of performance.
Directly through your broker, whenever you choose. Because PivotX never holds custody of your funds, there's no separate PivotX withdrawal process to wait on.
Yes. Two-factor authentication is offered to every user as a clearly-skippable step on first login — never forced, and available any time afterward from Security settings. Your data and credentials are encrypted in transit and at rest with AES-256 and are never stored in readable form.
We're building toward formal licensing and work only with regulated brokers in the markets we operate in. Your funds are held with that regulated broker at all times, not with PivotX.
Reach our team from the Contact page by WhatsApp, Telegram, or email. Our desk is staffed Mon–Fri, 07:00–22:00 London time — outside those hours, WhatsApp and email still reach us and we reply first thing next session.
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